Privacy Policy

This Privacy Policy explains how Grosko Group ("we", "us"), operator of Library Booking, collects, uses, and shares information when you use our website and services.

1. Information we collect

We collect information you provide directly (name, email, phone, city, booking details), information from library partners when you book with them, and technical information (device, browser, IP) via cookies and analytics.

2. How we use information

• To operate and improve Library Booking.
• To facilitate bookings between readers and libraries.
• To send transactional messages about your bookings.
• To provide personalised AI recommendations.
• To comply with applicable Indian law.

3. Sharing

We share necessary booking details with the specific library you book with. We do not sell your personal information. We may share information with service providers under confidentiality obligations, or when required by law.

4. Your choices

You may access, correct, or delete your account from the Profile page, or by writing to privacy@librarybooking.com. You can opt out of marketing communications at any time.

5. Data security

We use industry-standard encryption in transit and at rest, and follow reasonable technical and organisational safeguards. No system is 100% secure; please use strong passwords and keep your account credentials confidential.

6. Data retention

We retain personal data for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations.

7. Children

Library Booking is intended for users aged 16 and above. Users under 18 should use the service with the consent of a parent or guardian.

8. Grievance officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer contact details are:

Grievance Officer, Grosko Group
Boring Road, Patna, Bihar 800001
grievance@librarybooking.com

9. Changes

We may update this policy from time to time. Material changes will be notified through the app or by email.

Questions? Email privacy@librarybooking.com.